Frequently Asked Questions

Simply put, eSight Go combines the science of how the eye and brain work with advanced cameras, lenses and algorithms to help people with central vision loss see more clearly. eSight Go uses a high-speed, high-definition camera to capture continuous video of what you are looking at. This footage is instantly optimized, enhanced and displayed on two OLED screens in real time, allowing your brain to synthesize the images and “fill in the gaps” in your vision. Then, using additional features like zoom, contrast and color filters, users can further enhance their viewing experience for their specific eye condition or setting.

eSight Go can be controlled using the tactile buttons on the arms of the device, as well as by using the handheld remote. The remote control is a convenient option for those who have problems with dexterity and prefer larger buttons.

eSight Go comes with everything to start using the device, including: eSight Go device, one rechargeable neck battery pack, 1.5-foot USB-C cable to connect the device to the neck battery pack, remote control with two AAA batteries, AC power adapter, six-foot USB-C cable for charging, four adjustable nose pieces (one pre-installed), microfiber cleaning cloth, neck lanyard, protective carrying case, Quick Start Guide and Safety Guide.

eSight has a 45-degree field of view, allowing you to see what’s in front of you while preserving your peripheral vision for mobility.

eSight Go includes magnification up to 24X zoom. Some pixilation will occur in the higher magnified settings . Most eSight Go users find they use 1-15x magnification levels.

eSight Go was launched in August 2024 and was designed to receive ongoing software updates over-the-air (OTA), allowing eSight Go to be continually refreshed and stay up-to-date.

eSight Go was launched in August 2024 and was designed to receive ongoing software updates over-the-air (OTA), allowing eSight Go to be continually refreshed and stay up-to-date.

eSight Go is manufactured in the United States of America at Gentex Corporation, located in Zeeland, Michigan.

eSight Go is designed to be customized for each user. From the various sized nose pieces, to the levels of zoom, color and contrast filters and more, users are able to customize the fit and various settings of eSight Go, as needed.

eSight Go does not include the ability to use voice commands to control the device. eSight Go is controlled by using the tactile buttons on the arms of the device and by the handheld remote control.

eSight Go is designed to be paired with the wireless handheld remote control (included). Users can also download the eSight Go Companion App for additional functionality and convenience.

eSight Go weighs approximately 170 grams, making it comfortable for extended wear. A neck lanyard is also included with your eSight Go which connects to the arms of the device and can be adjusted tight on the back of the head to help take additional weight off the nose, if needed.

While eSight Go can be worn outside, it is not designed to get wet and should be kept dry to avoid damage.

You can wear eSight Go when it’s cold outside, but keep in mind the operating temperature range is 0° to 38° Celsius (32° to 100.4° Fahrenheit). If the device or neck battery pack has been exposed to cold temperatures, allow it to warm up to room temperature before use to ensure proper function and safety.

You can wear eSight Go when it’s warm outside, but keep in mind the operating temperature range is 0° to 38° Celsius (32° to 100.4° Fahrenheit). If the device or neck battery pack has been exposed to warm temperatures, allow it to cool down to room temperature before use to ensure proper function and safety.

The device will automatically go through a start up or warm up process when turned on. Once this process is complete, the screens will display the field of view and the device will be ready to use.

Yes, you can use a different external battery but the device performance may not be the same. Among the main features that would likely function differently would be the Sleep/Wake feature, and possibly more. Many users choose to purchase an extra neck battery pack to ensure they have access to an extra battery that allows the device to function as expected.

The battery stays charged for 3 to 4 hours of continuous use.

It takes about 3 hours for the neck battery to fully recharge. An additional neck battery can be purchased, if desired.

eSight Go is designed for users 13 years and up, ensuring they can safely understand and apply the safety instructions. Supervision for younger users is recommended, promoting safe use across all ages.

The recommended head circumference for eSight Go is 55 cm to 61 cm.

You must be at least 18 years old for us to collect your medical information to help determine if eSight Go may be right for you. If you are under 18, a parent or legal guardian consent is required.

eSight is a clinically validated, FDA- and EUDAMED-registered digital low vision Class 1 medical device.

eSight Go is an assistive wearable device designed to enhance your vision. Unlike other wearable devices and smart glasses that use things like AI to communicate what you can’t see, Augmented Reality to interact with surroundings and simple magnification, eSight Go actually enhances your vision to help you see past your central “blind spots” to view what’s there. eSight Go uses a high res camera to capture your field of view (and the central part of your vision you can’t see). The footage is instantly enhanced, optimized and then presented on two near-to-eye OLED screens. Your brain synthesizes the images, filling the gaps in your vision to help you see more clearly what’s there in real time. With additional features like contrast and color filters, eSight Go can further enhance the viewing experience for your particular eye condition.

eSight Go enhances central vision – what people can see in front of them (their field of view). For people with low vision and those considered legally blind, eSight Go can provide clearer, sharper vision so they can more clearly see and engage in the world around them.

With eSight Go, people with central vision loss can start to do things they may have lost the ability to do – such as read, watch TV, recognize faces and more. eSight Go can also help people retain their mobility and independence to do activities like grocery shopping, run errands, watch sporting events and theatre, travel, socialize and more. With eSight Go, people can get back to doing the things they love to do.

eSight Go enhances your central vision, it does not replace vision that is lost. With central vision loss, the middle of your vision is blocked with what people commonly refer to as “blind spots.” eSight Go helps to shrink these blind spots, letting you see more clearly what is right in front of you.

eSight Go is designed to enhance vision for people with low vision due to central vision loss (loss of vision in the center of your eye) and who have clear peripheral vision. Common conditions include Macular Degeneration, Diabetic Retinopathy, Stargardt Disease and more.

eSight users have over 20 different eye conditions, the most common being Age-Related Macular Degeneration (AMD) and Diabetic Retinopathy, where central vision is lost but peripheral vision remains intact.

Tunnel vision occurs when people have central vision but lose their peripheral vision. Clear, functioning peripheral vision is needed with eSight Go. People with tunnel vision are not good candidates for eSight Go.

eSight uses remaining good functional peripheral vision. If your peripheral vision is cloudy or blurry, eSight may tend to magnify the blurriness, regardless of the type of AMD or condition.

eSight Go uses remaining good functional peripheral vision. It helps enhance vision for people with central vision loss (loss of vision in the center of their field of view). To find out if you’re a good candidate for eSight Go, take our Free Consultation Quiz. If so, follow the instructions to schedule a virtual appointment with one of our eSight specialists. You may also call our Customer Service team at 1.855.837.4448 and we will respond within 3 business days. We will learn more about your specific vision impairment and let you know if eSight Go is right for you.

The Home Experience Trial Program allows you to try eSight Go for 7 days for $250 USD / $342 CAD. This cost is non-refundable and deducted from the overall cost of the device if you decide to purchase an eSight Go. The Home Experience Trial Program is not available for eSight Go devices purchased from a distributor.

The Home Experience Trial Program allows you to try eSight Go for 7 days for $250 USD / $342 CAD. This cost is non-refundable and deducted from the overall cost of the device if you decide to purchase an eSight Go. The Home Experience Trial Program is not available for eSight Go devices purchased from a distributor.

The Home Experience program is available to customers who purchase eSight Go directly from Gentex. It includes a trial period where customers can use the device and related services for 7 days for a non-refundable cost of $250 USD / $342 CAD. At the end of this trial, customers must either purchase the device and accessories or return them within 7 days to avoid additional charges. The program requires customers to provide the $250.00 payment upfront and to assume responsibility for the device during the trial, including any loss or damage.

The Home Experience Trial Program allows you to try eSight Go for 7 days for $250 USD / $342 CAD. This cost is non-refundable and deducted from the overall cost of the device if you decide to purchase an eSight Go. The Home Experience Trial Program is not available for eSight Go devices purchased from a distributor.

The Home Experience Trial Program allows you to try eSight Go for 7 days (not including shipping).

While eSight Go works for many people with central vision loss, not everyone is a good candidate for eSight Go. Take the Free Consultation Quiz on our website to see if you may be a good candidate. If so, follow the instructions to schedule a virtual appointment with one of our eSight specialists. You may also call our Customer Service team at 1.855.837.4448 and we will respond within 3 business days. We will learn more about your specific vision impairment and let you know if eSight Go is right for you – and go over the details of the Home Experience Trial Program.

Yes. We assign a Coach to each customer who purchases directly from eSight. Your eSight Go Coach has low vision and uses eSight Go and can help you successfuly integrate eSight Go into your daily life. Coaching is conducted by video conferencing using Microsoft Teams.

An eSight Coach is assigned to each customer who purchases directly from eSight. Your eSight Go Coach has low vision and uses eSight Go and can help you successfuly integrate eSight Go into your daily life.

Customers who purchase directly from eSight will receive 1 coaching session as part of their Home Experience Trial Program, and 5 sessions if they decide to purchase an eSight Go. Our coaches have low vision and use eSight every day. Coaching is conducted by video conferencing using Microsoft Teams.

The eSight Go manufacturer’s suggested retail price (MSRP) is $4,950 USD / $6,600 CAD. We offer a discount for customers referred by a doctor or clinic, as well as for previous eSight users. Financing options are available through Shopify payment. Additionally, the Home Experience Trial Program allows you to try eSight Go for 7 days for $250 US / $342 CAD. This cost is non-refundable and deducted from the overall cost of the device if you decide to purchase.

There are three ways you can purchase eSight Go: Directly from eSight, from one of our distributors or from a doctor’s office or clinic. Visit our [Pricing TBD] page to learn more.

We work with numerous provider offices, clinics and distributors who sell eSight Go to their customers – and that number continues to grow. Visit our [Pricing TBD] page to learn more.

We work with numerous provider offices, clinics and distributors who sell eSight Go to their customers – and that number continues to grow. Visit our [Pricing TBD] page to learn more.

We work with numerous provider offices, clinics and distributors who sell eSight Go to their customers – and that number continues to grow. Visit our [Pricing TBD] page to learn more.

We work with numerous provider offices and low vision clinics who refer their low vision patients to eSight. We are happy to reach out to an office or clinic to explain the process and answer their questions. Complete the Contact My Provider form and we’ll take it from there! Add URL to form.

We do not have a buy back policy. Previous versions of eSight may be handled as the customer sees fit. Examples include donating to a charitable organization or selling privately, as desired.

We do offer a discount to existing eSight users on the purchase of an eSight Go. If you previously purchased an eSight device and are interested in purchasing an eSight Go, we recommended keeping the old device until you order eSight Go so you can provide the serial number.

eSight offers financing through Shopify. Options include 3-, 6- or 12-month terms and apply for US and Canadian residents ages 18 and older with a US or Canadian shipping address. Additional restricitons apply. For more information on financing, visit Shopify payment.

If you are a US Veteran, the Department of Vetrans Affairs (VA) covers 100% of the cost of eSight Go. Please contact your local VA for details. CMS (The Centers for Medicare and Medicaid Services) does not currently cover the cost or provide remibursement for eSight Go.

We have discounts available for current eSight customers, as well customers referred by their doctor or low vision clinic.

We do not offer referral discounts for family members.

We offer discounts for customers who are referred to eSight Go by their doctor. For example we waive the Home Experience Trial fee. A clinical referral form is required from the provider.

We offer a discount for current eSight customers who choose to purchase an eSight Go.

Previous versions of eSight may be handled as the customer sees fit. Examples include donating to a charitable organizaion or selling privately, as desired. A discount on eSight Go is available to existing eSight users. If you previously purchased an eSight device and are interested in purchasing an eSight Go, we recommended keeping the old device until you order eSight Go so you can provide the serial number.

eSight Go contains electronic components and batteries that require proper recycling. Please contact our Customer Service team at 1.855.837.4448 to learn more about our recycling program and how to dispose of the device in an environmentally responsible way.

We offer a 30 day return policy with a $250 USD / $335 CAD restocking fee.

We will use reasonable efforts to refund you within 7 to 10 business days after we have processed your return, but we do not guarantee such timing as delays may result from causes outside of our control (e.g., bank delays or holidays).

eSight Go uses a restricted process with its operating system that prevents the installation of 3rd party executables or software on the device. As a result, the risk of any viruses is significantly reduced.

Current eSight Go security measures do not pose any immediate or significant hacking risks to the user.

Customers can expect to receive their eSight Go in 7 to 10 business days. If you order prescription lenses, it can take an additional 3 weeks to allow for ordering and insertion of the lenses.

Shipping is included in the purchase price ($4,950 USD / $6,600 CAD) and is shipped UPS Ground.

eSight Go is shipped UPS Ground. Shipping is included in the purchase price ($4,950 USD / $6,600 CAD).

Please refer to the UPS tracking number emailed to you when your order was shipped. This UPS link from will provide up-to-date information on shipping and when to expect delivery. Please note that a signature is required for delivery.

Please contact your Coach with any questions regarding technical support and warranty concerns.

Gentex provides a Limited Warranty to the original purchaser, covering defects in materials and workmanship for two years on the device and neck battery pack and one year on the accessories. The warranty does not cover accidental damage or misuse.

There is a 2 year Limted Warranty on the headset and neck battery and a 1 year Limited Warranty on the accessories.

Gentex provides a Limited Warranty to the original purchaser, covering defects in materials and workmanship for two years on the device and neck battery pack and one year on the accessories. The warranty does not cover accidental damage or misuse.

To submit a warranty claim, you will need to provide your contact information, proof of purchase, a description of the problem, a picture of the defective product including the serial number, and purchase details. Upon approval, Gentex may repair, replace, or refund the defective product, and will provide a return merchandise authorization (RMA) and a free shipping label for returning the product.

We do not offer additional warranty coverage beyond the Limited Warranty coverage included in the purchase of eSight Go.

eSight Go software is updated over-the-air (OTA) using a Wi-Fi connection. If an update is available, your eSight Go software will update the next time you connect to Wi-Fi.

Keeping your eSight Go updated with the latest software ensures you’re taking advantage of the latest enhancements to the device and allows your device to perform as expected due to new features, updates and more.

Please contact your eSight Coach with any questions regarding technical support.

Please contact your eSight Coach with any questions regarding using your device and technical support.

The best way to reach us is by calling us at 1.855.837.4448. We will do our best to respond within 3 business days.

We work with numerous provider offices, clinics and distributors who sell eSight Go to their customers. Please call our Customer Service team at 1.855.837.4448 regarding any concerns with our partners. We will respond within 3 business days.